PickMe Flowers Terms & Conditions

100% Rock-Solid Money Back Guarantee

We stand behind our product and our service with a 100% Money-Back Guarantee.

All Deliveries go out carrying our Personal Guarantee.

If for any reason you are not completely satisfied with the quality of your delivery, please contact us immediately by either e-mail or phone.

  • We are committed to excellence and will work with you to ensure we make it right.
  • We will either replace your flowers with an upgraded bouquet OR if you prefer 100% Money Back.
  • No fighting with you, no making it difficult. - Just 100% commitment to ensure both you and the recipient are happy.


Money Back will be actioned on the same day we resolve the complaint with you. Payment will be made securely via DPS (as per your payment) back to the credit card you originally purchased on in NZ dollars. This may take 2-3 days to appear on your credit card - subject to your financial institutions processing time. This is outside of pickMe control. PickMe accepts no liability if incorrect or incomplete address details are given in your order.

Fresh Flowers Guarantee

We buy flowers from our local growers as well as the Auckland Flower markets three times a week.
We have a high volume of orders and deliveries going out daily so this means our flowers are top quality and super fresh.
This also means that some flowers will be sent out in bud form (ie lillies, alstroemarias, iris etc) - this means long-lasting freshness for the recipient, where they can enjoy those blooms as they spectacularly open in front of their eyes over the next week or more.
If you have any complaint about the freshness of your blooms then please contact us immediately so we can rectify this for you with either a replacement or your money back.

Stock and Seasonal Availability of Flowers

All efforts will be taken to duplicate flower bouquets and arrangements, as close to the pictures as possible, however due to seasonal and local availability of flowers we cannot guarantee this; therefore the florist may need to substitute one or more items to work within the overall feeling of the item.
This may also be the case with containers, baskets and boxes used in the design if they are not available from our suppliers.
If you have ordered something specific and it is sold out, we will advise you by either phone or email to discuss how you would like to proceed.

Specific Requests:If you have a specific request of a flower to be included or colour wrapping or anything else that is important to you for your order, please do write us in the Notes to Florist section of your order, so we know how important this part is to you.

Guaranteed Delivery Times in Auckland.

We use a number of floral couriers in Auckland - they are specialists in the art of delivering flowers and are not standard box couriers. We also do many deliveries ourselves.
Delivery times - We prioritise business deliveries on the first pick-ups. Due to the time critical nature of these deliveries they are our first priority. From the first pick ups delivery will usually be before 1.30pm.
Home address deliveries are often sent out on the afternoon pick ups. These are usually delivered before 6 but can be delivered up until 7pm.

We are unable to guarantee a specific delivery time (such as 3pm).

What happens if no one is Home?

If there is no one home at the delivery address the floral courier will locate and leave the flowers in a secure, cool sheltered spot out of the weather and where they cannot be seen from the street if possible.
The couriers will only make one attempt to deliver to an address.
Please do provide us with full contact details for the recipient to ensure the courier is able to gain access - such as security gates, apartments etc. If the courier needs to go back to the address to complete the delivery then there will be an extra re-delivery charge of $15 which is payable by credit card.

Incorrect Delivery Details

PickMe does not accept any liability if the customer has provided us incorrect or incomplete delivery details.
We will work with you to ensure delivery is made, although this may not able to be on the same day - subject to location and proximity of delivery addresses. You will be contacted in regards to getting correct delivery details.
Please do provide us with a daytime contact number for the recipient, and a daytime contact phone number for yourself to ensure we are able to speak with you.

Please Note: The couriers will charge us if they need to pick up from an address where the wrong delivery is made. They will also charge us for the re-delivery to the correct address. These charges of will be passed onto you if you have given us insufficient details.
This also applies when they are unable to gain access to a property due to security gates or to an apartment building with no access.

Please do provide contact details as this helps ensure speedy delivery of your flowers.
If you have any further questions - Please do call our florists on 0800 274 256 we want to take care of your flower delivery for you!